IGF-USA 2022 Session

Beyond Content: Improving Trust and Safety and Enabling User Choice

Thursday, July 21

9:30 – 10:45 AM EDT

Public trust in social media and online information erodes as harmful content spreads. Americans have diverse views on appropriate content moderation and social platforms are subject to a patchwork of public policy goals, regulations and technical guidelines across the globe. How can we improve trust and safety while giving users more choice and control over their online experiences?

The growing intersection between technology and policy solutions for addressing content moderation at scale considers free speech, political risk and harms to users. Distinguished speakers will discuss the current state of public opinion, content moderation tools and regulation with a focus on solutions that move beyond content moderation to improve our increasingly digital experiences.

Steve DelBianco

CEO, NetChoice

Shannon McGregor

Assistant Professor and Senior Researcher at the Center for Information, Technology, and Public Life, UNC Chapel Hill

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Shannon McGregor is an assistant professor at the Hussman School of Journalism and Media, and a senior researcher with the Center for Information, Technology, and Public Life - both at the University of North Carolina, Chapel Hill. Her research addresses the role of social media and their data in political processes, with a focus on political communication, journalism, public opinion, and gender. Her published work examines how three groups – political actors, the press, and the public – use social media in regards to politics, how that social media use impacts their behavior, and how the policies and actions of social media companies in turn impacts political communication on their sites. She takes up diverse methodologies like surveys, experiments, and large-scale computational and network analysis, as well as qualitative methods like in-depth interviews, to understand political events in socially networked digital spaces. Her work aims to bring insights about and new theories of emerging political communication in hybrid media and political systems. Her work has been published in the Journal of Communication, New Media & Society, Political Communication, Journalism, and Information, Communication & Society, and I co-edited a book (with Dr. Talia Stroud), Digital Discussions: How Big Data Informs Political Communication.

Adam Neufeld

Senior Vice President and Chief Impact Officer, Anti-Defamation League

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As Senior Vice President and Chief Impact Officer, Adam Neufeld oversees the work of ADL’s Education, Center on Extremism, Center for Technology and Society and Center for Antisemitism Research. He also spearheads innovation and strategy between the Centers and the organization at large. Adam joined ADL in early 2018 as the Vice President of Strategy and Innovation after serving as the Deputy Administrator of the General Services Administration. In addition to being the chief operating officer at the 11,500-person agency, he also helped start new initiatives including a group of coders and designers called 18F to work on the government’s most difficult technology issues, an office of evaluation science and innovative financing for real estate transformation. Prior to GSA, he worked in other agencies, including as a lawyer. He also was a consultant at McKinsey & Co., where he served government and nonprofit clients. Adam has a BS in Neuroscience from Brown University, and a JD from Harvard Law School.

Barak D. Richman

Edgar P. and Elizabeth C. Bartlett Professor of Law and Business Administration, Duke University

Moderator

Cristiano Lima

The Washington Post